bTaskee

bTaskee - Home Cleaning Services

FAQs

1. I would like to use bTaskee, but I’m a little concerned about the quality of the service ?

All Taskers in our system must have at least 1 year of experience and passed our probation period. The cleaners are continuously monitored and reviewed to make sure that they are up to our standards.

2. How long does it take to have a Tasker after I post a Task ?

Depending on the time and location of the task, usually it takes less than 10 minutes.

3. How does the Tasker contact me ?

Via chat system in the app or phone call. Please make sure you are available for a quick confirmation from the Taske.

4. Which services does bTaskee provide ?

1. Home Cleaning (cooking, laundry, maid service)
2. Air-Conditioner Cleaning
3. Additional services are on the way!
Please check our website www.btaskee.com or open the app for the lastest news.

5. How do I pay for the services ?

We offer several payment methods:
• Directly by cash.
• Credit Card.
• Aadvance payments via our bPay

6. I can not pay by cash or credit card, are there any other forms of payment ?

You can pay via ATM card with banking feature to top-up your bPay account and then use bPay to pay for the services.

7. How do I recognize the Tasker ?

When a Tasker accepts your Task, you can see his/her profile which includes the Tasker picture. Make sure the one that comes to your house is the person shown in the app.

8. Why do I have to rate the Tasker ?

We need your feedback to monitor and improve the quality of our Taskers.

9. I used bTaskee once and would like to have to same Tasker for my next booking

We aim to give you the same quality regardless of who performing it. But if you need to request a particular person, add him/her into your favourite list. The system will prioritize them for your next booking.

10. If I need 3 cleaning sessions per week, do I have to book it 3 times ?

If you need a weekly schedule, you can turn on the weekly repeat feature when you post your task. The system will automatically repost your tasks based on your schedule.

11. Can the maid do extra work like ironing or cooking ?

Please specify any extra work in the note when you post your task. Whoever accepts your task can certainly help you.

12. How does your referral program work ?

When you invite a friend to use bTaskee, you both get 50.000 VND when your friend’s first task is DONE. This amount of money will be deposited in your bPay accout. You can use this money to pay for your next task. Please note we don't support partial payment so make sure you have enough money in bPay account in order to pay in full for the task. You can always add more money into your bPay account at any time.

13. Who will be responsible for the damages/ stolen properties ?

We're proactively screening out bad maids to prevent such incidents. But when this happens, we will notify the police immediately and provide them with all the needed documents to file a police report. Over 100.000 tasks done, we only received less than 30 reports on such incidents. In other words, your properties are safe with us!